Intelligent workflow design: seven principles for enterprise teams
Enterprise automation keeps running into the same wall. Teams inherit tools built for a tidy world, then deploy them into one where alerts arrive at odd hours, APIs change without warning, and the "obvious" next step depends on context no playbook anticipated. The usual response, buying a platform, scripting every scenario, and bolting on an AI copilot, leaves the on-call engineer debugging the automation instead of the incident.