Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

ITSM

Forward Fix: Minimize Downtime with ServiceNow Integration

Not enough detailed information in your ServiceNow ticket causing headaches and delays? Forward's ServiceNow integration can help you save time by automatically providing network data in incident tickets or automatically create tickets based on intent or reachability. Learn more at forwardnetworks.com/integrations
sumologic

Sumo Logic brings full coverage to modern IT and SecOps workflows with ServiceNow

Modern, digital-first businesses rely on agile, optimized IT and security operations teams to effectively monitor and secure their complex applications, infrastructure and workflows that ultimately drive increased productivity and improved user experiences. Implementing a high-performance, end-to-end process to achieve these positive outcomes can be challenging as it oftentimes requires combining multiple data silos and technologies for different teams with contrasting roles and responsibilities.

cloudfabrix

What is Incident Management in IT and Why does it matter?

Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let’s discuss what incident management is, why it matters to your business, and how you can apply it to your organization.

cloudfabrix

Making ServiceNow better with CloudFabrix RDA

The onset of ServiceNow has relieved the IT Services workforce. With CloudFabrix RDA added to it, we made it even better. Let’s face it that many IT Service transformation implementations take longer because of a lack of automation around migration and production. The efficiency of ITSM is further compromised due to the absence of data automation and enrichment. ServiceNow with Robotic Data Automation stirs a positive impact on three critical areas of data operations ITSM teams.

cloudfabrix

Top 3 NLP Use Cases for ITSM

What is NLP Natural Language Processing is a specialized subdomain of Machine Learning which is generally concerned with the interactions between the human and machine using a human verbal or written language. NLP helps in processing huge volumes of text which would take a significant amount of time for a human to comprehend and process otherwise. Hence a lot of organizations take advantage of NLP to gain useful insights out of their text and free formatted data.

cloudfabrix

eBonding Integration: ServiceNow Incidents to 5 Destinations: PagerDuty, Twilio, Slack, ElasticSearch/Kibana and Email

In this blog, we will walk through the scenario of sending or E-bonding ServiceNow incidents to 5 destinations simultaneously, using Robotic Data Automation and AIOps Studio. E-bonding refers to a scenario where data is delivered (one-way) or synchronized (two-way) between two or different systems, which are typically under different administrative boundaries. E-Bonding term originally appeared in Service Provider and Telco space (see: ATT E-Bonding).

cloudfabrix

Not knowing real time asset intelligence is a non starter

Complexity breaks correlation. Intelligence brings cohesion. This simple principle is what makes real-time asset intelligence a must-have for AIOps that is meant to diffuse complexity. To further create a context for the user, it is critical to understand service dependencies and correlate alerts across the stack to resolve incidents. CMDB systems have been useful to break down configuration items into logical layers. But, that’s not enough because they can become outdated very soon.

Forward Networks

Integrating With ServiceNow for a Single Source Of Truth

Network operations teams rely on highly specialized tools developed by individual vendors designed to address particular problems. The result? Most enterprises have 10+ Network Operations applications in place and they don’t talk to each other—which means that network operations engineers spend an exhaustive and unnecessary amount of time toggling between applications and sifting through information as they work to resolve tickets.

upguard

What Is Configuration Management and Why Is It Important?

Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Configuration management is a form of IT service management (ITSM) as defined by ITIL that ensures the configuration of system resources, computer systems, servers and other assets are known, good and trusted. It's sometimes referred to as IT automation.