Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Configuration management is a form of IT service management (ITSM) as defined by ITIL that ensures the configuration of system resources, computer systems, servers and other assets are known, good and trusted. It's sometimes referred to as IT automation.

The ITOM Podcast returns with yet another episode to help you eliminate all the remote work woes in your IT environment. In the last episode, we discussed in detail about the key areas enterprises need to monitor to ensure endpoint security, measures to adopt to ensure cybersecurity while rolling out BYOD policies, and the crucial factors that IT leaders need to know about in the post-pandemic era with respect to IT security.

Gear up! The ITOM Podcast is back with an all new episode intended to help you surmount all your remote work challenges in an IT environment. In the last episode, we discussed VPN monitoring in detail, the challenges encountered while monitoring VPNs, and the key metrics to track to overcome those challenges. This week, we will deep dive into endpoint security and BYOD policies.

ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.

Detection of change is easy… There, I said it. Anyone can do it. One thousand monkeys with keyboards can pound out scripts to detect change. What is not so easy, what the monkeys can’t do, is reconcile change. Even worse, it’s usually the monkeys who make the changes that bring everything crashing down around your knees. It’s the reconciliation of change that most organizations have the most trouble with. What was the change? When was it made? Who made it? Was it authorized?

What I’ve found throughout the years is that the only constant in life is the fact that everything changes and changes frequently. I can’t even get a consistent scenery on my way to work longer than a couple of weeks before something is different! At the same time, the world of technology is in constant flux whether it’s new technology or updates to automated tools that interact with all sorts of servers or services running throughout an environment.