When dealing with ransomware actors, people tend to forget that it is essentially a business negotiation. Although these actors may not be the nicest people, their goal is to make money and have you pay up. In this video, we discuss how going in with a confrontational attitude may not be the best approach. Some ransomware groups behave like gamer forum groups, using similar language and tactics, while others are more professional and skilled in negotiation. It's important to do your homework and understand that these actors may already know how much you're insured for.