A user impersonation feature typically allows a privileged user, such as an administrator, but typically these days, support teams, to sign into an application as a specific user without needing to know the user’s password. This feature allows support teams to see the application as the user would see it, often in relation to following a user journey in the context of that user, in order to see the same error message a user is receiving with a view to resolving the issue.
Founded in 1990, Aldagi is Georgia’s first and biggest private insurance firm. With a 32% market share in Georgia’s insurance sector, Aldagi provides a broad range of services to corporate and retail clients. With the onset of the pandemic in 2019, Aldagi wanted to make its services available to customers online. To this end, the company adopted an Agile methodology for software development and re-architected its traditional VM-based applications into cloud-native applications.
‘A ship in port is safe, but that's not what ships are built for,’ said Dr. Grace Hopper, Rear Admiral of the US Navy and a computer pioneer. As soon as the ship leaves the harbor, or even the dock, there are risks. Depending on conditions and purposes, the ship's crew might decide they are negligible, that they can be recovered from, or that the potential rewards are worth the risk. The same ideas can be applied to computers.
In today’s business landscape, security and compliance mean everything. Because of this, many modern businesses look towards solutions that will provide customers and prospects with the most confidence and trust. One of these is SOC 2 compliance and attestation. SOC 2 is a marker of solid and consumer-minded companies that want to protect customer data.
