Intelligent workflow automation: Where automation stops and intelligence starts
Automation works well until a step needs judgment, like an alert that needs context or an exception that doesn't match any rule. Those judgment steps are where the chain breaks, and where teams lose the capacity automation was supposed to give back. Intelligent workflow automation closes that gap. It orchestrates business processes across deterministic automation, AI for triage and decisions, and human-in-the-loop checkpoints in one workflow, so the ambiguous, judgment-driven steps don't break the chain.