I speak with many MSPs online, in demos, at events, over email, and chat. They must cover multiple areas of knowledge. Maintaining specialist knowledge in each area is a constant battle. But when MSPs search for answers, they're often met with a sea of information from others trying to make sense of things too. True expertise can get lost amongst the speculations and partial confusions. Microsoft 365, being ubiquitous, adds to their challenges.

Managing vendor security is a growing challenge for MSPs. Clients expect you to deliver enterprise-grade protection across their entire supply chain. However, many struggle with limited resources, manual processes, and the complexity of addressing third-party risks. SecurityScorecard MAX turns this challenge into an opportunity, helping you protect your clients while driving recurring revenue for your business.

The cybersecurity landscape has evolved dramatically, placing IT managers under pressure to adapt. A 168% rise in evasive malware detected by WatchGuard in Q2 2024 underscores this shift, with threat actors following behavioral patterns and adopting attack techniques that become popular and dominate in waves.

With cybersecurity threats on the rise, regulatory bodies are taking robust measures to secure essential infrastructure. The European Union’s introduction of the NIS2 Directive marks a significant step in this direction, aiming to fortify the defenses of critical sectors across Europe. Managed Service Providers (MSPs) play a pivotal role in safeguarding networks and information systems, and the new NIS2 requirements underscore the heightened responsibilities they face.

For eight consecutive years, MSSP Alert has named Trustwave as one of the Top 10 Managed Security Services Providers worldwide. Trustwave placed 10th on MSSP's 2024 Top 250 MSSP list, indicating the company's status as a leading provider of managed security services.

Incident reporting is a crucial component of maintaining cybersecurity and operational resilience across the European Union. As outlined in Article 23 of the NIS2 Directive entities falling under its scope are required to report “significant incidents” to the CSIRT (Computer Security Incident Response Team or the relevant competent authority without undue delay.

Sales and marketing are common challenges for MSPs. In fact, 24% of MSPs say acquiring new clients is their number one problem. 29% say it’s competition. As an MSP, getting your name out there and differentiating yourself is a constant challenge. Most MSPs start out with word-of-mouth marketing, which works great — until it doesn’t. Referral-based marketing is limited in scope. Before long, you’ll find yourself faced with diminishing returns. So, what’s next?