Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

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What Does Call Escalation Mean in the World of Customer Service

Call escalation is a term frequently used in customer service, yet it can often be misunderstood. Understanding what call escalation means and how it impacts customer experience is essential for both agents and management. This article delves into the concept of What does Call Escalation Mean and its implications in the customer service world.

How DDI Central helps in narrowing queries to specific departments

The DNS involves resolving client’s queries with multiple hosts across different regions. Multiple servers help many organizations by increasing response rate and network efficiency for clients. But, some organizations have special demands that require a specific server to resolve queries for a particular domain name. DDI Central can solve this problem with its domain view feature.

Introducing the Risk Management Dashboard

The Keeper Risk Management Dashboard is a powerful feature of the Keeper Admin Console that provides comprehensive security posture information covering end-user deployment, utilization, cloud configuration, and event monitoring. This critical data helps administrators ensure that risks are remediated and compliance is enforced effectively.

Forward Networks Wins Mobile Breakthrough Awards' Enterprise Cloud Computing Software of the Year for the Fifth Consecutive Year

Mobile Breakthrough Awards has named Forward Networks the winner of its “2024 Enterprise Cloud Computing Software of the Year” award. This is Forward Networks’ fifth consecutive award win for Enterprise Cloud Computing from Mobile Breakthrough’s Award program.

How MDR Enhances the Security Protection Provided by Managed SIEM

Security information and event management (SIEM) systems are crucial to collecting and analyzing incoming cyber threats, but many companies need help to tune and monitor them properly. These firms enlist a security service provider to do it for them. That often leads to the question of whether a managed detection and response (MDR) service is also necessary. In short, yes, adding MDR is a strong move as it adds deep threat investigation, threat hunting, and response actions at the endpoint.

OpenInfra Days North America 2024: A Community Reunion and the Future of OpenStack

At Indiana University, OpenInfra Days North America 2024 was an event that brought together the brilliant minds of the open infrastructure community. For my teammate Kevin Jackson and I, this was not just another tech event; it was a long-overdue reunion with friends in the OpenStack community and an exciting opportunity to forge new relationships. The atmosphere was charged with collaboration and learning, with best practices, user journeys, and insightful panel discussions taking center stage.

CMMC Final Program Rule: What Are The Upcoming Changes?

The Cybersecurity Maturity Model Certification, or CMMC, has been a long time coming. It was first developed in 2019, primarily as a way for defense contractors for the Department of Defense to switch from self-attestation to a validated certification. CMMC 1.0 has been in effect since 2020, but there has been a lot of feedback regarding the complexity and clarity of the system, leading to the development of CMMC 2.0.