Why OAuth SSO Matters for Both Jira Cloud and Jira Service Management
Jira is rarely used by just one type of user. Primarily, teams use Jira Cloud for project management. At the same time, support teams work inside Jira Service Management (JSM), while internal employees and external users such as customers, vendors, and partners may access the JSM portal. They are all accessing the same Atlassian ecosystem, but they do not necessarily log in the same way. This is where organizations can run into a problem.