The average human reaction time is approximately 0.25 seconds. The total time of ticket creation, assignment, investigation, remediation, and closure isn't so easy to quantify but it's certainly not a quarter of a second. The best metric for ticket handling isn't, speed, its accuracy. This is where humans excel. That said, speed does matter. It matters because; You need to act quickly to contain genuine threats, and increased efficiency allows you to focus on more valuable work improving the Security Operations Centre (SOC).