Effective leadership demands innovative strategies that address customer concerns while streamlining business processes. One such strategy involves the use of customer assurance portals to build trust and accelerate sales cycles. As business leaders explore new avenues to stay ahead, understanding the power and potential of these portals is imperative.

AI has officially moved out of the novelty phase. What began with people messing around with LLM-powered GenAI tools for content creation has rapidly evolved into a complex web of agentic AI systems that form a critical part of the modern corporate landscape. However, this transformation has given new life to old threats, transforming the API security landscape all over again.

Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’re exploring how passwordless authentication is becoming the new standard for secure, seamless access. For decades, passwords have been the cornerstone of digital authentication. But in today's cyberthreat landscape, this is no longer enough.

On July 3, 2025, Qantas confirmed in an update statement that a cyber incident had compromised data from one of its contact centers, following the detection of suspicious activity on June 30. The breach didn’t strike at the heart of Qantas’ systems; it snuck in through a third-party provider. The attack allegedly exposed the data of 6 million Qantas customers. Figure 1. Qantas’ latest statement posted on July 3, 2025.