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How to Protect Your Contact Center from Cyber Threats in 2025

How to Protect Your Contact Center from Cyber Threats in 2025

Apr 22, 2025 By SecuritySenses In SecuritySenses
It's no secret that today's contact centers and call centers aren't just customer service hubs. Many contact centers operate in highly regulated industries, such as finance or healthcare, which means they are constantly dealing with vast amounts of sensitive customer data, including personally identifiable information (PII), confidential business information, and payment details.
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tripwire

APT Rogues' Gallery: The World's Most Dangerous Cyber Adversaries

Apr 16, 2025 By Kirsten Doyle In Tripwire
Advanced Persistent Threat (APT) groups are not a new scourge. These sophisticated, state-sponsored cyber adversaries, with deep pockets and highly advanced technical skills, conduct prolonged and targeted attacks to infiltrate networks, exfiltrate sensitive data, and disrupt critical infrastructure.
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WatchGuard

Key Takeaways from the Latest ISR: More Malware, and Harder to Detect

Apr 15, 2025 By Corey Nachreiner In WatchGuard
Malware hasn’t just increased—it’s become harder to detect. Evasive techniques are reshaping the threat landscape and pushing traditional security models to their limits. Today’s advanced malware campaigns are consistently slipping past multiple layers of defense—from email and network to endpoints—challenging even the most robust infrastructures.
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foresiet

NetSupport RAT Malware: VM Evasion & Self-Deletion Tactics

Apr 15, 2025 By Foresiet In Foresiet
Researchers at Foresiet have analyzed a Remote Access Trojan (RAT) known as NetSupport Manager. Originally developed as a legitimate remote access and IT support tool, NetSupport Manager has a history spanning over two decades. It provides features such as file transfer, remote desktop sharing, chat support, screen monitoring, and inventory tracking. However, in recent years, threat actors have increasingly weaponized this tool in malicious campaigns.
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Trustwave

Proton66 Part 1: Mass Scanning and Exploit Campaigns

Apr 14, 2025 By Pawel Knapczyk, Dawid Nesterowicz In Trustwave
Trustwave SpiderLabs continuously tracks a range of malicious activities originating from Proton66 ASN, including vulnerability scanning, exploit attempts, and phishing campaigns leading to malware infections. In this two-part series, SpiderLabs explores the malicious traffic associated with Proton66, revealing the extent and nature of these attacks.
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Ep 6: The Gunslingers

Apr 14, 2025 By Rubrik In Rubrik
During China’s pseudo-cyber-hiatus, the PRC’s hacking operations get a major overhaul. CCP leadership moves responsibility away from the sloppy, brazen hackers at the People’s Liberation Army to the far more stealthy, and strategic, Ministry of State Security. Gone are the “most polite” hackers in the digital world. Here to stay are the gunslingers – the elite of the elite in their field. In Episode 6, host and former New York Times cybersecurity reporter, Nicole Perlroth lays out what it looked like as China’s hackers went underground… and what we missed in Eastern Europe as they did.
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tripwire

Ransomware Reaches A Record High, But Payouts Are Dwindling

Apr 11, 2025 By Graham Cluley In Tripwire
Shed a tear, if you can, for the poor, misunderstood cybercriminals hard at work trying to earn a dishonest crust by infecting organisations with ransomware. Newly released research has revealed that the riches to be made from encrypting a company's data and demanding a ransom are not proving so easy to come by as they once were. Because, although the number of ransomware attacks are reported to have reached record-breaking heights in the first months of 2025, gangs' profits are thought to be plummeting.
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