In this blog post, Martin Moroney, Customer Success Engineering Manager at Tines shares lessons on migrating from a legacy SOAR platform, based on his experience in overseeing dozens of successful migrations. Enterprise system migrations are complex projects, with intimidating challenges that require meticulous planning and execution. This complexity is amplified in the context of systems that leverage many integrations to support complex workflows.

SOAR is yet another set of cybersecurity tools and technologies that’s exciting to talk about, looks good on paper, but is fraught with financial difficulties for MSSPs seeking to deliver an outsourced security solution that maintains a healthy ROI.

Managed Security Service Providers (MSSPs), desperate to automate repetitive tasks, initially turned to SOAR to reduce their workload and improve threat response times. Unfortunately, legacy SOAR tools still face scalability, flexibility, and integration challenges. As the complexity and volume of cyber threats continue to grow, the limitations of legacy SOAR have become more apparent, necessitating the move towards more advanced automation technologies like Torq Hyperautomation.

It’s impractical to operate security operations alone, using manual human processes. Finding opportunities to automate SecOps is an underlying foundation of Zero Trust and an essential architecture component for enterprise-scale SOCs. Let’s discuss what SOAR is, its common uses, and the future of SOAR with AI.

Phishing is the weapon of choice for many adversaries. And it’s easy to understand why: Users fall victim to attacks in under 60 seconds on average, novice cybercriminals can launch effective phishing campaigns thanks to off-the-shelf phishing kits and generative AI, and above all, it works — 71% of organizations reported at least one successful attack in 2023.

According to the CrowdStrike 2024 Global Threat Report, the fastest recorded eCrime breakout time was just 2 minutes and 7 seconds in 2023. This underscores the need to equip security analysts with modern tools that level the playing field and enable them to work more efficiently and effectively.

As more and more organizations use automation and orchestration to streamline their security operations, defining clear success criteria becomes critical to ensure the effectiveness and scalability of their program. Recently, an enterprise prospect approached us seeking help on establishing success criteria for their upcoming journey with Tines workflow automation.

Alert triage can be a very cumbersome and time consuming process for SOC teams. Our recent State of Security report found that 26% of respondents agree that the volume of alerts they deal with makes it difficult to keep up with addressing emergencies. While tools like virtual sandboxes can help analysts better test and understand the severity of the threats they encounter, the process of testing and documenting results can add further tedium to an already prolonged process.

Time is of the essence when it comes to protecting your data, and often, teams are sifting through hundreds or thousands of alerts to try to pinpoint truly malicious user behavior. Manual triage and response takes up valuable resources, so machine learning can help busy teams prioritize what to tackle first and determine what warrants further investigation.

We are excited to announce that KnowBe4 has been named a leader in the Spring 2024 G2 Grid Report for Security Orchestration, Automation, and Response (SOAR) for the PhishER platform for the 12th consecutive quarter! The latest G2 Grid Report compares Security Orchestration, Automation, and Response (SOAR) Software vendors based on user reviews, customer satisfaction, popularity and market presence. Based on 278 G2 customer reviews, KnowBe4’s PhishER platform is the top ranked SOAR software.