Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

For many organizations, ServiceNow operates as the system of record for governance, auditability, and compliance. But when incidents occur, engineers often need to consult external tools to identify and resolve the root cause. When investigations are siloed from the system of record, engineers must return to ServiceNow to manually update work notes, incident statuses, and mandatory resolution fields before closing tickets.

Organizations adopt multi-cloud architectures for many reasons, including compliance requirements, business strategy, and resiliency. Regardless of the cloud provider, the security challenges remain the same: Identify the most critical risks, prioritize them with business context, and remediate them before they are exploited by a bad actor.

Amazon Machine Images (AMIs) are templates for launching and scaling Amazon Elastic Compute Cloud (EC2) instances. Because Amazon EC2 AMIs are reused across environments and automation pipelines, decisions about how you build, source, manage, and share them directly affect your cloud attack surface.

Security teams are responsible for finding and remediating vulnerable dependencies within applications that are built from large ecosystems of frameworks, SDKs, and utilities. What makes this task especially challenging is that these dependencies can pull in dozens or even hundreds of transitive dependencies through complex dependency chains. Even when scanners identify what’s vulnerable, teams still often lack the information they need about the dependency chain to safely address the issue.

Security teams are frequently asked to provide clear, time-bounded evidence of their organization’s security posture. Whether the request comes from external auditors validating SOC 2, ISO 27001, PCI DSS, or internal governance reviews, they typically require collecting vulnerability data from multiple tools, reconciling resource lists, and manually generating spreadsheets for auditors. This process is slow, error-prone, and difficult to repeat consistently.

Many DevOps and security teams rely on ServiceNow CMDB (Configuration Management Database) as the system of record for metadata about infrastructure assets, application and service ownership, and dependencies. ServiceNow CMDB captures which team owns each service, what business unit the service supports, the environment where it runs, and how assets relate to each other.

Modern applications generate a constant stream of logs, some of which carry more information than they should. For too many organizations, logs include personally identifiable information (PII) such as customer names that were never meant to leave production systems. Teams try to limit this data exposure by using regular expressions to detect and obfuscate matches, only to discover that names like John O’Connor, Mary-Jane, Jane van der Meer, and A. García slip through.

Security organizations are expected to keep pace with a growing set of regulatory and industry requirements as their cloud environments grow. Yet maintaining compliance in modern, fast-moving infrastructure is increasingly difficult. Cloud resources change by the minute, teams adopt new services without centralized oversight, and evidence needed for audits is often scattered across tools and providers.

Managed security service providers (MSSPs) deliver 24/7 monitoring and incident response for hundreds of customers across large, hybrid environments. As they add more customers and ingest more logs, MSSPs face mounting difficulties in collecting and processing that data before routing it to downstream security tools. Doing this reliably at petabyte scale while accounting for complex, customer-specific taxonomy and compliance requirements is a major challenge.

APIs now sit at the center of almost every digital product, from mobile apps and SaaS platforms to embedded services. As organizations scale, the number of endpoints grows quickly, as does the attack surface. Unmonitored or misconfigured APIs have already led to major incidents across industries, including data exposure, broken authentication, and large-scale account takeover.