The Role of Automation in 24/7 Security Operations Centres
The average human reaction time is approximately 0.25 seconds. The total time of ticket creation, assignment, investigation, remediation, and closure isn't so easy to quantify but it's certainly not a quarter of a second. The best metric for ticket handling isn't, speed, its accuracy. This is where humans excel. That said, speed does matter. It matters because; You need to act quickly to contain genuine threats, and increased efficiency allows you to focus on more valuable work improving the Security Operations Centre (SOC).