In late 2022, artificial intelligence (AI) chat and conversational bots garnered large followings and user bases. AI chatbots, including ChatGPT, Meta’s Blender Bot3 and DeepMind, and Google’s Sparrow, have numerous benefits and uses, including potentially replacing current search engines, but there are notable drawbacks.
ChatGPT is an artificial intelligence chatbot created by OpenAI, reaching 1 million users at the end of 2022. It is able to generate fluent responses given specific inputs. It is a variant of the GPT (Generative Pre-trained Transformer) model and, according to OpenAI, it was trained by mixing Reinforcement Learning from Human Feedback (RLHF) and InstructGPT datasets. Due to its flexibility and ability to mimic human behavior, ChatGPT has raised concerns in several areas, including cybersecurity.
Microsoft requires users to leverage the Microsoft Developer Portal to create new Teams applications, such as chatbots. At Tines, we thought it might be helpful to provide instructions for alternative options if you don't want to create a chatbot in the portal. For those who would prefer to send messages directly to a Teams channel instead of configuring a chatbot, Microsoft Teams can receive messages in a channel via a webhook.
When you hear the term “chatbot,” your mind may at first turn to things like robotic customer support services on retail websites – a relatively mundane use case for chatbots, and one that is probably hard to get excited about if you’re a security engineer. But, the fact is that chatbots can do much more than provide customer support.
Facebook Messenger is one of the most popular messaging platforms in the world, amassing 988 million monthly active users as of January 2022, according to Statista. One important feature of this platform is Messenger’s bot. Within the current digital landscape, chatbots are widely used by companies and individuals to connect with their customers online, and almost immediately pops up when chatting with brands or businesses.
This blog is a continuation of our series on working with chatbots leveraging Microsoft Teams. In Part 1 of this series, we examined how to set up a chatbot within Microsoft Teams. In Part 2, we explored how to send rich notifications using Cards and use the Microsoft Graph API and the chatbot to proactively find and contact users within Microsoft Teams.
