When you hear the term “chatbot,” your mind may at first turn to things like robotic customer support services on retail websites – a relatively mundane use case for chatbots, and one that is probably hard to get excited about if you’re a security engineer. But, the fact is that chatbots can do much more than provide customer support.

Facebook Messenger is one of the most popular messaging platforms in the world, amassing 988 million monthly active users as of January 2022, according to Statista. One important feature of this platform is Messenger’s bot. Within the current digital landscape, chatbots are widely used by companies and individuals to connect with their customers online, and almost immediately pops up when chatting with brands or businesses.

This blog is a continuation of our series on working with chatbots leveraging Microsoft Teams. In Part 1 of this series, we examined how to set up a chatbot within Microsoft Teams. In Part 2, we explored how to send rich notifications using Cards and use the Microsoft Graph API and the chatbot to proactively find and contact users within Microsoft Teams.