Dr. Carter finishes a long shift at the hospital, exports a patient X-ray as a regular image file, and drags it into an AI assistant to double-check a diagnosis. The image included the patient’s name and ID. Across town, Jason, a travel agent, scans a stack of passports and uploads the images to an AI tool to automatically fill bookings. In a support center, Sarah snaps a quick photo of a credit card and sends it to an AI service to avoid retyping the number.

Product, fraud, and trust and safety teams at online merchants and marketplaces have been fighting bots for a long time. While there were occasional disagreements about how “bad” bots were (a purchase is a purchase, some might say), the general consensus often ranged from suspicious to block them all. But not anymore. As AI-powered browsers and agents become more commonplace, online merchants have to prepare for a world where agentic commerce is a standard sales channel.

Endpoint protection helps keep everyday devices safe. In an organization, various types of endpoints are used, like desktops, laptops, and servers. These devices are often the first targets that attackers try to use to break into an organization’s infrastructure. In the past, protection meant blocking known viruses. That approach worked when threats were easy to recognize. Now, attacks have become more advanced and harder to detect.

This is why platforms like ServiceNow AI Control Tower are showing up in governance roadmaps. Control Tower helps organizations standardize how AI systems are requested, reviewed, cataloged, and managed across their lifecycle. It can bring order to chaos. But there’s a second, equally important reality: the strongest governance workflow in the world can’t govern what it can’t see.

The Illinois Department of Human Services (IDHS) is one of the state’s largest agencies, with over 15,000 employees. Created in 1997, it provides residents with streamlined access to integrated services, especially those who face multiple barriers to self-sufficiency and others who are striving for economic independence.