Managed service providers (MSPs) must be prepared to defend their customers against advanced threats and, to do so, they need to keep track of different data sources by deploying solutions that are designed to improve their customers’ security posture through effective detection and proactive responses to potential incidents.

Many, if not all, SOAR solutions in the market tout case management within their offerings. It’s a hard requirement for most analysts because it’s essential for their job. But those same analysts are burnt out and overwhelmed by high volumes of alerts, and they struggle to work through the near- endless backlog of tickets. When they look for alternatives, security teams are stuck between choosing good automation or good case management.