Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

Smarter Support, Safer Systems: How AI Service Desks and Intent Signals Boost Security & Revenue

Support isn't just about solving customer issues but it's about safeguarding every digital interaction. As remote work expands and customer expectations rise, service desks have quietly become the frontlines of both user experience and cybersecurity. Yet, many organizations still rely on outdated, manual workflows that leave room for breaches, data exposure, or simply delayed responses that frustrate users and erode trust.

Leveraging AI-Driven Diversity Hiring Software to Eliminate Bias in Recruitment

Building a diverse workforce is no longer just a goal; it's a proven strategy for success. Diverse teams are more innovative and achieve better financial results. However, creating a truly fair and inclusive hiring process can be challenging. Many companies lack the right tools to overcome hidden biases. This is where AI-powered diversity hiring software comes in, offering a powerful solution to level the playing field and help you build the strongest, most representative team possible.

Certifications That Matter: Is PRINCE 2 Right for Your Team?

Are you looking for a way to bring more structure and success to your projects? The PRINCE 2 (Projects IN Controlled Environments) methodology is a globally practised approach to project management. Firmly established as a leading method, it provides a practical and accessible framework that ensures projects deliver beneficial outcomes. For any team seeking to enhance its project governance and adopt a consistent, process-driven approach, understanding PRINCE 2 is the first step toward greater efficiency and control.

Cloudflare Radar: New TLD Insights and Certificate Transparency

André, who joined Cloudflare as an intern in Lisbon, Portugal, in 2024, explains how radar.cloudflare.com showcases trends in Internet traffic, protocol adoption, and security. He walks us through Radar’s new Top-Level Domain (TLD) insights, how the team uses DNS magnitude to measure domain popularity, and why certificate transparency is crucial for a safer web. The conversation also goes into outage monitoring, the Data Explorer and URL scanner tools, and how users around the world are finding surprising Internet trends — like the rise of Linux usage in France.

HIPAA Security Rule updates: A proposed 15day patch mandate for critical vulnerabilities

Healthcare is facing a new urgency curve. Proposed updates to the HIPAA Security Rule for 2025 include a definitive patching clock: Remediate critical vulnerabilities within 15 calendar days of identifying the need—if a patch is available—or within 15 days of a patch becoming available. This means SecOps and ITOps teams managing clinical workstations, back-end servers, and multi-OS estates across hospitals and clinics might need to revise their patching cycles to stay compliant.

The Blueprint: How MSSPs Can Build a Profitable Pentest-as-a-Service (PtaaS) Offering

The latest 2025 Verizon Data Breach Investigations Report (DBIR) reveals a striking shift: exploitation of vulnerabilities has surged to become the initial access vector in approximately 20% of breaches, a 34% increase over the prior year. In an environment where cyber threats evolve faster than patch cycles, enterprises no longer view penetration testing as a checkbox exercise.