When I talk to customers about AI these days, I usually get two very different reactions. Some lean forward, excited about the promise: fewer alerts, faster response, maybe even lights-out SOC operations someday. Others lean back, uneasy about the risks: does this mean attackers will be able to run thousands of hacks at once, automatically? The truth is, both reactions are justified. We are at the start of a shift toward agentic AI. This is not the same as today’s AI copilots that wait for prompts.