IT environments have become increasingly complex in recent years. This can be attributed to factors such as distributed work environments applying hybrid work models, the increase in the number of devices, and the growing number of systems to be managed. This complexity makes it increasingly difficult to provide a good service to your customers effectively.

Most small and midsized businesses trust an IT services partner to help them secure their networks. A few years ago, high-profile cyberattacks targeting MSP vendors Kaseya and SolarWinds thrust the security risk of relying on a complex chain of vendors into the technology media and moved the Department of Homeland Security to issue a statement about the need for greater security in the IT services industry.