Security | Threat Detection | Cyberattacks | DevSecOps | Compliance

October 2021

How MSPs should systematize demanding customer relations

CISA, the US Cybersecurity and Infrastructure agency, has recently released a report on Managed Service Providers (MSPs). The agency recognizes that MSPs play a critical role for businesses, providing IT services that would otherwise be too costly or too time-consuming and resource-intensive.

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An overview of the MSP industry in terms of IT management and security

A recent survey of IT professionals found that 59% of organizations have adopted managed service provider (MSP) services to oversee and monitor their network infrastructure. A quick glance at the MSP sector prompts the basic question: why do organizations outsource their IT control to service providers? The reasons include trimming costs associated with IT network maintenance and receiving better IT support for network issues when they arise. This corresponds to the definition of managed services; the MSP assumes an ongoing responsibility for 24-hour monitoring, managing, and problem resolution for the IT systems within a business.

Strong Relationships Matter More When MSPs Consolidate Vendors

A rising tide lifts all boats. This common phrase offers a perfect explanation of why strong supplier and partner relationships are essential to the success of your business. Partner programs come in all shapes and sizes, but not all provide the same value to you and your business. However, when you invest in developing key business collaborations, both your company and its suppliers can reap the rewards of your efforts.

4 Types of MSPs that Can Help You Meet Your Cybersecurity Needs

In my previous post, I discussed some of the reasons why organizations decide to partner with managed service providers (MSPs). Organizations need to be careful when deciding to work with a specific provider, however, as not all MSPs are the created the same. Part of the reason why is because MSPs come in four varieties. Let’s discuss those types below.