Sales and marketing are common challenges for MSPs. In fact, 24% of MSPs say acquiring new clients is their number one problem. 29% say it’s competition. As an MSP, getting your name out there and differentiating yourself is a constant challenge. Most MSPs start out with word-of-mouth marketing, which works great — until it doesn’t. Referral-based marketing is limited in scope. Before long, you’ll find yourself faced with diminishing returns. So, what’s next?

Think of a cluttered desk, but on a digital scale. Businesses rely on hundreds of cloud-based, third-party Software-as-a-Service (SaaS) applications. Over a quarter (28%) of SME employees require 11 or more tools to manage the worker lifecycle. From the end user perspective, this isn’t a bad thing at all. Why not? SaaS applications are easy to activate, often coming with free editions or low-cost versions that accomplish a specialized task.

The slow and steady progression of technology has transformed the way we work (and think about work) in so many exciting ways. The past few decades have opened new opportunities to create, automate, and manage just about everything that might exist within the IT ecosystem… but sometimes that progression creates complexity and conflict, as new technology solutions clash with existing standards and operations.

Cybercrime is as lucrative as ever, generating millions in illicit revenues for threat actors. Between 2021 and 2023, global data breaches rose by 72%, breaking all previous records. Meanwhile, data breach costs continue to rise. The average cost of an enterprise data breach in 2024 is $4.88 million — another all-time high. This puts managed service providers (MSPs) in a tight position. Cyber liability insurance can help reduce exposure to steep losses associated with cyberattacks.

Security remains a thorny issue for small- to medium-sized enterprises (SMEs), consistently topping the list of challenges for IT professionals in JumpCloud’s biannual SME IT Trends survey. In our latest edition, IT pros shared their real-world experiences and strategies around security, among other pressing topics. This blog will dive into those insights to reveal how SMEs are tackling the security landscape today.

The managed service provider (MSP) landscape is experiencing rapid evolution as businesses increasingly rely on external IT support. To gain valuable insights into the industry’s current state, we interviewed Bill Hammelman of CCP Tech and Bill Hughes of Weehooey as part of the JumpCloud Partner Success Interview series. This blog post delves into common trends and challenges faced by MSPs based on their expertise.

Jump to Tutorial Managing sudo users is one of the most important administrative tasks in any Linux distribution. This process allows a permitted user to run commands as the superuser or another user, defined through security policies. This reduces the potential security threat of having unprivileged users run any command on the system, and we can also audit executed commands or apply the least privilege principle.

Jump to Tutorial Ubuntu is a popular Linux distribution that has been adopted by many system administrators, developers, or everyday users who are searching for a robust and open-source operating system. Each version of Ubuntu brings new features, improvements and sometimes there are certain changes in system requirements.

People who don’t have the tool to get a job done will find one that works. That’s why shadow IT, software or services that are unaccounted for and unauthorized, exists. It may even underlie important business processes, which is why it’s extremely important to discover what’s really out there. Shadow IT creates security concerns, can impact operations, and easily becomes a roadblock on the path to digital transformation.