See how Tanium can power the ServiceNow service desk experience with real-time visibility and control on today's Tanium Tech Talk. Without leaving the ServiceNow console, help desk agents can retrieve Tanium endpoint data and then take action immediately to close tickets faster.

• Fresh hardware & software asset data
• Customizable real-time data, remediation, and software installs
• Kill processes, restart services
• Role-based access control (RBAC)
• Free install from store.servicenow.com

VIDEOS IN THIS SERIES

84 ITAM/CMDB/ITSM
Help desk user experience demo
https://www.youtube.com/watch

85 ITAM/CMDB Setup
There are two versions of this video:
FULL Commentary, PUSH and PULL config
https://www.youtube.com/watch
LESS Commentary, PULL config only
https://www.youtube.com/watch

86 ITSM Setup
There are two versions of this video:
FULL Commentary, ALL the clicks
https://www.youtube.com/watch
LESS Commentary, ALL the clicks
https://www.youtube.com/watch

RESOURCES
Docs
https://help.tanium.com/category/ServiceNow
ServiceNow Store: solutions, doc links
https://store.servicenow.com/sn_appstore_store.do#!/store/search

CHAPTERS

00:00 Intro

01:19 Meet Brandon

02:05 Challenges for help desk?

03:35 What did Tanium build?

04:06 DEMO: Where do I start? CMDB hardware view

07:13 DEMO: Launch Tanium Live UI

09:12 DEMO: Processes and Services

10:40 DEMO: Buttons: Actions, Sensors, Software

15:10 Automate your top 10 ticket resolutions

15:47 RBAC for help desk agents

16:40 Wrap up

#informationsecurity #informationtechnology #servicenow #itam #itsm #helpdesk #servicedesk #windows #linux #automation #mttr #mtti