Seasoned IT admins know there are times in your day where the requirements get fuzzy and you need end user cooperation to complete your objective. But how do you do that at scale? How do you know who is affected? How do you know when it is complete? Enter Tanium DEX - Digital Employee Experience.

• What if you could detect and remediate a workstation health issue before the user called the help desk?
• When automation is not an option, how do you get all the users to "click here" and confirm they did it?
• How do you prioritize hardware refresh to the users most-impacted by their current system?
• How do you get specific users to respond to a survey about IT services?

Challenges like these turn into long days and often seem impossible. But now with Tanium's new Engage module and Performance module enhancements you can finally reach that last mile of endpoint visibility and control. Which of these capabilities could you have used last week?

• Empower users with self-service remediation at just the right time on just the right systems
• Target surveys based on endpoint performance and/or computer groups
• Track user sentiment over time for the issues important to your organization
• Optimize hardware budget toward the systems with the greatest need
• Automate top help desk tickets
• And more

Check out the links below to get started today.

#dex #digitalemployeeexperience #futureofwork #digitalworkplace #informationtechnology

RESOURCES
Converge Info & Registration
https://converge.tanium.com
Tuning Tanium free webinar series
https://community.tanium.com/s/tuning-tanium
Docs: Engage
https://docs.tanium.com/engage/engage/index.html
Docs: Performance Scores
https://docs.tanium.com/performance/performance/monitor_scores.html
Docs: Application Monitoring
https://docs.tanium.com/performance/performance/monitoring_applications.html
Community posts (with more details and links)
https://community.tanium.com/s/article/Introducing-Tanium-DEX
https://community.tanium.com/s/article/What-s-New-in-Tanium-Engage-August-2023

CHAPTERS

00:00 Intro

02:00 Meet Jason

02:35 What is Digital Employee Experience?

03:10 How do we know if a user is having a bad day?

04:20 How is this different than email surveys?

06:40 DEMO Performance Score

09:58 DEMO Engage - Self-Service Remediation

14:00 DEMO Engage - Custom Remediation Tasks

16:00 DEMO Engage - Create a Survey

19:20 What are we hearing from early adopters?

19:56 DEMO Performance Score survey targeting

21:24 DEMO Sentiment Survey

23:15 Smart hardware refresh

23:45 DEMO Per-user view

24:47 Wrap Up