Without our help, controlling changes can be one of the biggest challenges facing multi-functional IT Teams. The size of task, process, and coordination of effort often means that changes continue to occur outside of any planned change approvals and the IT team is unable to prevent this from continuing. The solution? NNT’s Managed Change Control Program.

NNT’s Change Control Program is an ongoing dedicated review of all changes conducted by a qualified NNT representative who through the use of NNT Change Tracker will be able to help better contain changes within either a ‘Forward Planned Change’ or an ‘Automated Intelligent Planned Change' using rules & logic to ensure that the changes taking place are fundamentally OK and non-harmful.

Simply put: "If you allow changes to occur within your IT environment without any control, it is impossible to retain a secure and compliant state".

The purpose of this overview is not to replace existing best practice approaches to Change Management or in any way attempt to re-write existing sensible ITSM Change Management Process such as the formerly labeled ITIL.

In fact, however you chose to implement changes within your IT environment, we recommend at least some process outside of NNT Change Tracker is established to manage changes specifically within these standard change groups:

• Standard Change & Normal Change
• Emergency Change