What is Shadow IT?
Shadow IT refers to any technology—including hardware, software, cloud services, SaaS applications, or AI tools—used within an organization without the explicit approval of the IT or security department. Shadow IT is rarely malicious. It is usually the result of employees searching for a means of making their workflows more efficient. When sanctioned corporate tools are perceived as too slow, rigid, or complex, users often "self-serve" by adopting unvetted alternatives to meet their deadlines.