Having closed brick-and-mortar operations on March 16, 2020 for safety reasons, the nearly overnight shift to a purely e-commerce revenue model brought uncertainty. However, a rapid uptick in online sales provided a sense of relief, albeit short-lived. Our client became concerned when a closer look at the online transactions revealed an unusually large volume of electronic gift card purchases made using their private label credit card.

According to the Association of Certified Fraud Examiners, the money lost by businesses to fraudsters amounts to over $3.5 trillion each year. The ACFE's 2016 Report to the Nations on Occupational Fraud and Abuse states that proactive data monitoring and analysis is among the most effective anti-fraud controls.

Credit card attacks typically target point of sale (PoS) terminals at retail locations such as stores, restaurants and hotels. In the early stages of the COVID-19 pandemic, in-person retail activity greatly diminished, forcing criminals to seek other targets and to virtualize their operations.

Cybercriminals have been well ahead of the curve when it comes to cybersecurity in the online retail industry. Specifically, criminals have been exploiting changes in purchasing behavior that favor online transactions and adapting their methods to take advantage of the authentication challenges arising when a card is not present (CNP) at the time of the transaction.