Workforce management, often shortened to simply WFM, is about managing staff schedules and services within companies. Workforce management software incorporates most software that focuses on managing and simplifying the process of scheduling staff work hours as well as managing their work and productivity. Managing large amounts of staff members turns into a massive task for human resources teams if they have to do everything manually.

The FBI recently reported that in 2019, cybercrime cost businesses $3.5 billion, a number they say is likely grossly underestimated. Another study from Accenture that spanned 11 countries across 16 industries found that the complexity of attacks is also increasing. As a result, the average cost of cybercrime for an organization grew from $1.4 million to $13.0 million.

The threats from data theft and fraud will continue to be a significant concern for all corporate entities in 2020. eCommerce sales, for example, are expected to reach almost one trillion dollars in the next three years, creating a growing opportunity for attackers to capitalize on fraud. A Juniper Research Report regarding online payment fraud trends estimated that digital card, not present fraud (CNP), one of several fraud categories, will reach $130 billion by 2023.