Webinar Replay - Navigating AI Governance In Retail: Lessons from Real-World Scenarios

As AI continues to innovate the retail industry in areas such as supply chain management, personalizing customer experience and data insights, businesses must navigate the complex challenges of data privacy, secure and compliant AI deployment and ethical use.

During this briefing, Kroll experts highlighted the key steps for building a resilient AI Governance program using real-life use cases from the retail industry that will help not only to understand, implement and monitor responsible AI but clear the way for innovation to generate successful return on investment and build consumer trust.

Key sections from the briefing

0:00 – Introduction

2:38 – Agenda & Speaker Introduction

4:26 – AI Innovations and Current Landscape

8:58 – Creating an AI Strategy

11:12 – Building an AI Governance Program

20:51 – GenAI Security Testing – OWASP Top 10

18:43 – Case Study – Major Online Retail Platform

26:40 – Case Study – Online Pharmacy Retailer

25:08 – Case Study: BLACKCAT Impacting Manufacturers

28:19 – Case Study – Refund Processing

30:02 – AI Programmatic Testing

33:12 – Summary of AI in Retail - From Risk to Resilience

36:18 – Q&A

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