Automate MSSP approval workflows with one prompt

MSSPs handle hundreds of repetitive approval requests every week. In this clip, LimaCharlie founder Maxime Lamothe-Brassard walks through a real example: a service provider with 5,000 customers processing 100 ThreatLocker allow-list requests weekly at roughly $14 per request.

With Grid, you describe the problem, paste in the playbook your L1 team already follows, and Grid builds the automation. It figures out the data sources, evaluates each request against your criteria, and handles the easy cases on its own. Anything uncertain gets escalated to your team through MS Teams, Slack, or Telegram, where a human answers yes or no and Grid finishes the request.

You set the parameters: cost per request, time limits, escalation rules, and communication channels. Grid runs on LimaCharlie, security operations infrastructure built for service providers operating at scale, so the same approach works across detection engineering, cloud security posture, and investigation workflows.

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Learn more: https://limacharlie.io/grid