ServiceNow® customers optimizing their IT service delivery and management processes require deeper context and detail level behind IT asset changes--information the leading help desk automation and incident reporting platform does not provide. In this report you’ll learn how UpGuard fills this visibility and awareness gap, keeping ServiceNow® in line with the true state of your environment. You’ll also learn how UpGuard and ServiceNow® work together to give enterprises a comprehensive framework for both reducing downtime and preventing misconfigurations from threatening business continuity.