One of the challenges of building and running information technology systems is solving novel problems. That's where frameworks like scrum and agile come in– getting from the unknown to the known with a minimum of frustration and waste. Another challenge is performing known tasks correctly every single time. Here runbooks, checklists, and documentation are your friend.

Despite spending billions on cybersecurity solutions, private industry, government and enterprises alike are faced with the continued challenge of preventing data breaches. The reason cybersecurity solutions have not mitigated this problem is that the overwhelming majority of data exposure incidents are due to misconfigurations, typically by way of third-party vendors, not cutting-edge cyber attacks.