Companies have been on a digital-first trajectory for years now, which spurred in the wake of COVID 19. A lot of companies had to bear the brunt of this catastrophe, and a lot of them survived grasping the straws of digital transformation. But the real winners of this re-ordering were the once who got an inkling that transforming digitally was just a pre-requisite, it is the ‘Customer Experience’ which will keep the ball rolling.

OCR is a perfect example of ‘Technology’ making human life easier. Identifying information from uploaded documents and extracting information was not as easy as it seems now. It involved a lot of manual intervention and possibilities of mistakes. Therefore, global industries are using OCR based document verification solutions to fill gaps or loopholes in manual processes.

In today’s highly regulated digital businesses a frictionless, and secure identity verification has become a mandate. The traditional onboarding process for new clients can be time-consuming, error prone, labor-intensive, manual process involving multiple departments within the institution. This can lead to frustrating delays for customers and can put a strain on the business relationship.