With the changing calendar year, we also observe digital maturity among people. A change in their buying pattern, increased use of digital services for financial transaction, change in consumption pattern of social media content was anticipated and it happened. As a result, customers expectation from their digital experiences have increased significantly. They expect the brands to envision their necessities and customize their experiences.

We have witnessed major shifts in identity and verification industry as, post March 2020 a sudden explosion of people going digital was observed. It opened gates for vulnerability and opportunity for fraudsters. In April 2020, with a surge in work from home scenario- accelerated the process of administering remote systems and adequately protect them.