What Does a Solid VM Ticketing Workflow Actually Look Like?
In this webinar, Scott Kuffer discusses the challenges and best practices of vulnerability management workflows and ticketing. He emphasizes the discrepancy between vulnerability management teams' priorities and the priorities of the business as a whole. Scott explores different ticketing workflows, starting with basic vulnerability-based tickets and progressing to more advanced options such as asset-based, team-based, and action-based tickets. He highlights the benefits of automating ticket creation and reporting, as well as the potential for redefining how vulnerability management is approached within organizations.
Key Takeaways:
- Vulnerability management teams should align their priorities with the outcomes and efficiencies that the business aims to achieve.
- Automating ticket creation and management can save time and improve efficiency for both vulnerability management teams and other stakeholders.
- Grouping vulnerabilities into tickets based on assets, teams, or solutions can streamline the remediation process and allow for better reporting and tracking.
- Prioritizing tickets based on cumulative risk or other factors can help organizations maximize their remediation efforts.
- The future of vulnerability management lies in translating vulnerabilities into actionable outcomes that align with the organization's goals.
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