A botnet is a network of hijacked computers and devices infected with malware and controlled remotely by cybercriminals. This network is then used to send spam and launch Distributed Denial of Service (DDoS) attacks. It can also be rented out to other cybercriminals. The Emotet botnet has been a thorn in the side of security teams for many years and has infected hundreds of thousands of devices since 2014.

To be shortlisted by the SC judges, in what is now our fifth successive year as a finalist, is a source of pride for the whole Redscan team. We’ve been recognised at the SC Awards in the past, with high commendations in 2020, 2019 and 2017, as well as the award for Best Customer Service in 2018.

This commitment is highlighted by the results of our most recent customer survey, in which our company’s Net Promoter Score was distinguished as ‘great’ (63). We asked Ashleigh Farrand, our Head of Service Operations, to outline what’s involved in delivering a great customer experience and to tell us why she enjoys working in cyber security.