In the digital era, the ability to adopt and integrate technology quickly has become a key driver of business success. Technology decisions are increasingly being made outside IT organizations as cloud-based tools, SaaS platforms, and low-code/no-code solutions become more accessible. Known as business-led IT, this trend democratizes technology, empowering business leaders to innovate independently.

No matter what industry you’re in, solving for performance issues is always at the top of every networker’s mind. Especially with applications like Microsoft Teams, or similar unified communications as a service (UCaaS) solutions from Zoom, Webex, RingCentral, Mitel, Vonage, or 8×8, that have become critical to day-to-day business operations.