2020 is coming to a close and technology has evolved rapidly to make way for changing market conditions. Cloud computing, Artificial Intelligence (AI), automation, and the Internet of Things (IoT) are evolving technologies that create unparalleled opportunities for companies to unlock new value. When technology advances, so does the landscape of cyber threats that companies have to navigate.

An increasing number of organizations have partnered with Managed Security Service Providers due to the large range of threats facing organizations (MSSP). MSSPs support organizations efficiently by not only identifying external risks but also aiding them in the response to incidents. They also, however, battle a major problem: falling victim to the same shortcoming and bigger risks. They must ensure that consumers are met with Service Level Agreements (SLAs).