Helpdesk

nightfall

Open source data loss prevention for helpdesk ticketing systems

When your customers want help, ticketing systems provide the first line of communication between your company and your customers. Solving a problem or resolving an issue for your customers often requires collecting a lot of information and context throughout the support interaction. Especially today, these interactions can be captured through a myriad of channels including but not limited to messaging apps, SMS, social media, help centers, forums, bots, video conferencing, and more.

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Reduce Call Volume and Support Costs with Intelligent Self-Service

A large cause of this abandonment is customers becoming frustrated over the password reset process, with lengthy wait times for IT assistance to regain access. In the workplace, giving employees the ability to reset their own passwords can save your organization ~$140 per employee per year and eliminate the time spent waiting for IT help desk assistance.
upguard

JIRA Service Desk vs ServiceNow: Ticketing System Comparison

Ticketing systems are essential to today's enterprise IT help desk operations—without them, service requests and issues would end up lost inside a flurry of emails and handwritten notes. Both JIRA's Service Desk and ServiceNow are leading solutions in this category; the latter has a 25% share of the IT service management (ITSM) market, while Atlassian—though more software developer-focused—is a household name when it comes to project management and collaboration tools.

netskope

Leaky Helpdesk - Accidental Exposure of Zendesk Attachments

Does your helpdesk publicly expose the files you upload to it? Is there malware lurking in your helpdesk? In this latest edition of our leaky cloud app series, we uncover publicly accessible data in the Zendesk instances belonging to more than 350 organizations. This exposed data includes confidential information, malware, and even some COVID-19 themed Trojans.